Posted on March 28, 2009 at 6:49am
Playstorming your customer experience
(Written for non-theatrical managers, and crossposted from my blog at www.workplayexperience.blogspot.com)
The best ideas to improve your customer experience are already floating around in your team's heads. To get them into to the real world with the minimum of digging, you need to foster a special kind of working environment.
In theater, we talk about the rehearsal room as a "safe space". It's a place where experiment and… Continue