Adam StJohn Lawrence's Blog (2)

(Written for non-theatrical managers and crossposted from my blog at www.workplayexperience.blogspot.com) Throw away the script to be more authentic Those of us who work on the stage are fortunate indeed - for we are blessed with an immediate and clear feedback system. If we work well, we are immediately rewarded with applause or laughter. If we do poorly, we are punished with silence, or jeers, or departure. (Or with another kind of laughter. Or with people throwing things. Or with people com… Continue

Playstorming your customer experience (Written for non-theatrical managers, and crossposted from my blog at www.workplayexperience.blogspot.com) The best ideas to improve your customer experience are already floating around in your team's heads. To get them into to the real world with the minimum of digging, you need to foster a special kind of working environment. In theater, we talk about the rehearsal room as a "safe space". It's a place where experiment and failure are explicitly allowed… Continue